Customer Support

Shipping

Seasonal subscriptions are billed on February 15, May 15, August 15, and November 15. Orders billed on these dates process and ship within 5 to 7 business days.

  • Free shipping on subscription orders within the continental US. Other one-time purchases have shipping calculated at checkout using carrier rates.
  • Most other orders process within 3 to 7 business days.
  • Tracking is sent by email after shipment.
  • Oversized items may require freight coordination.
  • International shipping is not available.

Returns

  • Eligible returns are accepted within 14 days of delivery.
  • Items must be unused and returned in original packaging with proof of purchase.
  • Custom, made-to-order, shipped seasonal subscription, clearance, final-sale, and gift card purchases are nonreturnable.
  • Report damaged or incorrect orders within 5 days.
  • Cancellation is limited to 24 hours after purchase.

For the full policy, see Shipping & Returns.